Good morning, Omar — your work queue
Role home for Senior Agent · Dubai HQ — tasks, approvals routed to you, exceptions and trusted totals. Thursday, 17 Jul 2026 · 09:24 (Asia/Dubai).
UX-02
My open tasks
14
2 breached · 3 due today
Approvals waiting
7
3 actionable by you · 4 routed onward
Exceptions
7
1 quarantined payload · 2 retryable
SLA at risk (< 1 h)
3
Warning threshold 60 min before breach
My weighted pipeline
AED 12,430,000
Trusted total · reconciled 07:00
My tasks — 14 open
| Task | Related record | Type | Priority | SLA | Due | Next action |
|---|---|---|---|---|---|---|
First response to new lead Escalated to Rashid Al Farsi 09:15 |
L-2417 · Amina Noor Source: Bayut · 2BR budget AED 1.4M |
Lead SLA | P1 | Breached 42m | 17 Jul · 08:42 | |
Confirm viewing slot with customer Unit PR-A-1104 · Prototype Residences A |
VW-3302 · Amina Noor | Viewing | P2 | Due in 25m | 17 Jul · 09:49 | |
Record viewing outcome Held 16 Jul 17:30 · outcome missing |
VW-3288 · PR-B-2203 | Viewing | P2 | Breached 15h | 16 Jul · 18:30 | |
Provide missing contract data Token: Trakheesi permit — stale source value |
CT-2026-0412 · Reservation agreement | Contract | P2 | Blocked · 1 field missing | 17 Jul · 14:00 | |
Upload signed reservation form Deposit received AED 50,000 · receipt RC-7731 |
RSV-1187 · PR-A-1104 | Reservation | P3 | Due in 7h 36m | 17 Jul · 17:00 | |
Follow up offer acceptance OF-2231 v3 · AED 1,245,000 · sent 15 Jul |
OF-2231 · Amina Noor | Offer | P3 | Due in 3h 06m | 17 Jul · 12:30 | |
Call-back: corporate enquiry Bulk lease enquiry · 4 units · Building B |
Falcon Trading FZ-LLC | Activity | P3 | Due in 8h 36m | 17 Jul · 18:00 | |
Collect KYC evidence from customer Passport copy requested 15 Jul · reminder sent |
KYC-0954 · Amina Noor | KYC | P3 | Paused · waiting customer | Clock resumes on reply | |
Publish listing after media QA 3 photos flagged low-resolution · rework done |
LST-8817 · PR-B-1902 | Listing | P3 | Paused · business calendar | Resumes Sun 19 Jul 09:00 | |
Renew RERA broker card evidence Card BRN 28841 expires 31 Jul 2026 |
Licensing · Omar Haddad | Compliance | P3 | Due in 7 days | 24 Jul |
Showing 10 of 14 tasks
Approvals — 3 actionable by you, 4 routed onward
Authority snapshot AUTH-2026.06 v12
| Request | Requested by | Impact | Authority / SoD | SLA | Decision |
|---|---|---|---|---|---|
Viewing reschedule outside booking window VW-3310 · PR-A-2401 · customer requested 21:00 slot |
LH Layla Hassan |
Calendar exception | You may approve | Due in 55m | |
Listing description override (AR translation) LST-8802 · Arabic variant edited after approval |
LH Layla Hassan |
Content re-approval | You may approve | Due in 6h | |
Activity backdate (viewing held offline) ACT-9917 · reason: portal outage on 15 Jul |
LH Layla Hassan |
Timeline correction | You may approve | Due tomorrow | |
Discount 6.0% on offer OF-2231 v3 PR-A-1104 · list AED 1,245,000 → AED 1,170,300 |
OH Omar Haddad |
AED 74,700 concession | Sales Manager · Rashid Al Farsi | Due in 4h | View only · routed |
Reservation deposit refund RSV-1102 · PR-B-3110 · buyer withdrew before contract |
LH Layla Hassan |
AED 25,000.00 outflow | Dual: Sales Mgr + Finance Mgr | Due in 1h 20m | View only · routed |
Commission split change 60/40 → 70/30 |
OH Omar Haddad |
AED 18,400 reallocation | SoD: you are the maker | Due in 2 days | Cannot self-approve |
Bulk WhatsApp campaign — 1,240 recipients CMP-0713 · Marina open house · consent list v2026-07-16 |
LH Layla Hassan |
Outbound communication | Marketing Mgr + consent gate | Due 18 Jul | View only · routed |
Reject: viewing reschedule VW-3310Reason required
Exceptions — 7 open in your scope
1 quarantined
2 retryable
| Exception | Workflow | State | Age | SLA | Resolution |
|---|---|---|---|---|---|
Quarantined lead payload — invalid phone format Property Finder connector · payload PF-99812 · idempotency key kept |
WF-01 Lead intake | Quarantined | 2h 10m | Due in 1h 50m | Repair & replay |
Unassigned lead pool — 3 leads await routing No eligible agent matched rule R-07 (Marina District, AR speaker) |
WF-01 Lead intake | Unassigned | 38m | Due in 22m | Assign manually |
Reservation conflict — two holds on same unit PR-A-1104 · RSV-1187 (you) vs RSV-1191 (Prime Link Realty) |
WF-02 Lead to deal | Conflict | 26m | Due in 34m | Resolve conflict |
Listing syndication rejected — media rule Bayut channel: watermark detected on photo 4 of LST-8802 |
WF-03 Listing publication | Channel rejected | 3h 05m | Due in 5h | Fix & retry |
Contract generation blocked — stale binding CT-2026-0412 · token permit.trakheesi_no older than source snapshot |
WF-04 Contract & e-sign | Missing/stale data | 1d 2h | Breached 2h | Open preview |
E-signature envelope expired unsigned ENV-55231 · Amina Noor · expired 16 Jul 23:59 |
WF-04 Contract & e-sign | Expired envelope | 9h | Due 18 Jul | Reissue envelope |
Calendar sync webhook in DLQ — 2 messages Outlook calendar connector · signature mismatch after key rotation |
WF-13 Integration delivery | Dead-letter | 4h 42m | Ops owned · no SLA | Inspect & replay |
Trusted totals — reconciled figures you can quote
GL reconciled 17 Jul 07:00
| Measure | Value | As of | State |
|---|---|---|---|
| My weighted pipeline (8 open deals) | AED 12,430,000.00 | 09:15 · ≤15 min | Operational |
| Collections on my deals, MTD | AED 1,862,500.00 | 07:00 daily | Certified |
| Open AR on my deals | AED 322,400.00 | 07:00 daily | Certified |
| Commission accrued (pending approval) | AED 148,200.00 | Per close | Awaiting SoD approval |
| PDCs in custody due ≤ 30 days | AED 96,000.00 | 07:00 daily | Certified |
Definitions owned by Finance Manager (Fatima Rashid) · drill to control reports, PDC diary, commissions.
Queue load — next 7 days
Includes paused items on resume date
| Day | Tasks due | Approvals due | Exceptions due |
|---|---|---|---|
| Thu 17 Jul (today) | 5 | 2 | 2 |
| Fri 18 Jul | 2 | 1 | 1 |
| Sat 19 Jul (weekend calendar) | 1 | 0 | 0 |
| Sun 20 Jul | 4 | 1 | 0 |
| Mon 21 Jul | 2 | 1 | 0 |
| Tue 22 Jul | 1 | 1 | 0 |
| Wed 23 Jul | 2 | 0 | 0 |
| Total | 17 | 6 | 3 |
Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: UX-02 (tasks, approvals, exceptions, SLA timers with pause/warning/breach/escalation, trusted totals; §17.1 role-focused home).