Process Maps

End-to-end workflow catalogue (§8, Table 14) for Al Manara Properties LLC — every governed process with owner, trigger, control gates and exception paths, plus the lead-to-cash reference flow (§8.1) and the workflow definition standard (§8.3).

WF-00WF-01WF-02WF-03 WF-04WF-05WF-06WF-07 WF-08WF-09WF-10WF-11 WF-12WF-13WF-14WF-15 WF-16WF-17

Workflow rules engine Bottleneck report

Workflows catalogued

WF-00 … WF-17 · all versioned per §8.3

In-flight instances today

241

Across both branches · 17 Jul 2026 14:10

Waiting at approval gates

Oldest: PV-2026-0713 (WF-05) · 3.2 days

Timer breaches (7d)

▼ 4 vs prior week · all escalated

Exception rate (30d)

6.4%

Top path: WF-03 channel rejection

§8.1 Lead-to-cash reference workflow — Figure 4 Composite of WF-01 · WF-02 · WF-03 · WF-04 · WF-08 · WF-17

New enquiry (portal / call / walk-in)→ Lead intake & routing WF-01→ Qualification→ Activities & viewings→ Offer→ Gate: offer approval (authority matrix)→ Gate: KYC & screening WF-08→ Reservation lock→ Contract & e-sign WF-04→ Invoice→ Receipt / client money WF-17→ Gate: commission approval (SoD)→ Cash collected · commission settled

Every gate resolves its approver from the authority policy snapshot at submission (§8.3). Listing publication (WF-03) feeds the inventory this flow sells; exceptions at any node route to the owning workflow’s exception paths — see the detail pages linked in the catalogue below.

§8.3 Workflow definition standardApplies to all 18

Mandatory attributes: Owner, version, trigger, preconditions, states, transitions, required evidence, terminal outcomes
Approvals: Resolved from the authority policy snapshot at submission; re-evaluation is explicit and auditable
Timers: Business calendar, pause, warning, breach, escalation and rework behaviour per workflow
Publication: Validation + representative simulations must pass before a workflow version activates
Retries: Idempotent; exceptions require an authorized reason code
In-flight policy: Instances retain their starting policy unless a named legal/security re-evaluation rule requires a current-policy check

Workflow versions are published through WF-00 and are visible in the Configuration version lifecycle.

Instances by workflow — 30 daysOperational view

Workflow	Started	Completed	Exceptions	Breaches
WF-01 Lead intake	1,412	1,388	61	3
WF-13 Integration delivery	1,120	1,102	18	1
WF-05 Expense to payment	348	301	24	2
WF-10 Maintenance	221	198	12	2
WF-02 Lead to deal	147	96	19	1
WF-03 Listing publication	129	117	14	0
Top 6 of 18	3,377	3,202	148	9

§8.2 Table 14 — End-to-end workflow catalogue (18) Spec v2.0 · pages 70–71

ID	Workflow / owner	Trigger	Controls	Exception paths
WF-00	Configuration publication Domain Policy Owner — Vikram Nair	Configuration draft completed	Typed schema · SoD · effective date · rollback version	Reject for correction; cancel schedule; publish rollback version
WF-01	Lead intake and assignment Sales Manager — Rashid Al Farsi	New enquiry	Idempotency · assignment reason · SLA · manager override	Quarantine invalid payload; unassigned lead pool; retry connector
WF-02	Lead to deal and commission Sales / Finance — Rashid Al Farsi · Fatima Rashid	Qualified opportunity	Stage prerequisites · reservation lock · approval/SoD	Lost / rework / cancel / refund / clawback paths
WF-03	Listing publication Listing Manager — Elena Petrova	Listing submitted	Required fields · disclaimers · channel mapping	Reject for rework; channel-specific failure / retry
WF-04	Contract and e-sign Legal — Mariam Al Suwaidi	Approved deal / document request	Template & binding version · source snapshot · authority · evidence hash	Missing/stale data; override review; expired envelope; provider outage
WF-05	Expense to payment Finance Manager — Fatima Rashid	Expense / invoice submitted	Duplicate check · maker-checker · SoD	Return for rework; dispute; payment failure
WF-06	PDC lifecycle Treasury — Daniel Chen	Cheque recorded	Status evidence · due-date controls	Replacement; cancellation; return and escalation
WF-07	Employee leave and payroll HR / Payroll	Leave request or payrun cycle	Effective rules · maker-checker · reconciliation	Reject / cancel / rejoin; payroll correction or reversal
WF-08	KYC and screening Compliance — Yusuf Karim / Noura Saeed	Onboarding / material change	Maker-checker · source version · hold rules	False positive; escalation; periodic review
WF-09	Sanctions refresh and rescreen MLRO — Ahmed Al Blooshi	Source update	No silent delete · batch completion	Source failure; partial batch; manual hold
WF-10	Maintenance request Operations	Portal / call request	SLA clocks · vendor scope · attachments	Emergency escalation; rework; landlord dispute
WF-11	Policy publication HR / Records	Approved policy version	Version and authority evidence	Refusal / non-response; supersession
WF-12	Master-data change Data Steward	Create / change / merge request	Ownership · alias · audit · downstream events	Reject; merge rollback reference; conflict
WF-13	Integration delivery Integration Owner	Business event	Idempotency · retry · DLQ · replay	Schema error; outage; manual reconciliation
WF-14	AI-assisted action Use-case Owner	User invokes AI	Tool allowlist · citations · human gate · audit	Provider fallback; low confidence; reject output
WF-15	Software release Technology Owner	Release candidate	Change record · feature flags · rollback	Failed gate; rollback; post-incident review
WF-16	Procure to pay Procurement / Finance	Approved need / supplier invoice	Budget · authority · SoD · duplicate and 2/3-way match	Rework / change order; mismatch; return; supplier dispute; payment failure
WF-17	Client-money receipt and release Treasury — Daniel Chen / Fatima Rashid	Client / escrow funds received or due for release	Applicability · beneficiary subledger · segregation · dual approval · evidence	Unknown owner; unmatched receipt; hold / dispute; failed transfer; stale funds

Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 (§8.1 Figure 4, §8.2 Table 14, §8.3) · Covers: WF-00 – WF-17.