RPT-23 — Workflow & Approval Bottlenecks
Hourly instances, timers and outcomes for process owners. Report owner: Vikram Nair (Config Admin) · each workflow row names its own accountable owner and definition version (§8.3). Hourly refresh; certified daily.
RPT-23
§8.3
§9.2
Report certification & definition
Provisional
Definition v0.9
- Report owner
- VNVikram Nair — Config Admin (process governance)
- Business definition
- Active workflow instances, gate wait times, timer breaches, escalations and terminal outcomes per workflow definition version
- Authoritative dataset
dwh.fct_workflow_instances(governed semantic layer)- Refresh cadence
- Hourly · certified daily snapshot 06:00 GST
- Last refresh
- 17 Jul 2026 14:00 GST · snapshot 17 Jul 06:01
- Certification state
- Provisional — definition v0.9 in review; AR label set pending approval
- Definition version
- RPT-23 v0.9 · change CHG-2026-0511 in approval with Rashid Al Farsi
- Governing policy versions
- Workflow standard
§8.3· timer policyTMR-2026.2(business calendar UAE) · authority matrixAM-v9 - Timer semantics
- Pause / warning / breach / escalation per TMR-2026.2; in-flight work retains starting policy (§8.3)
- Access scope
- Process owners see their workflows; admins see all; instance drill-down is record-permission checked
Active instances
1,284
Reconciles to engine count 1,284
Timers breached (open)
23
▼ 6 escalated today per TMR-2026.2
Median gate wait
3.1h
Business hours · worst gate 26.4h
Escalations today
6
4 approval delay · 2 rework loops
Stuck > 72h
9
7 awaiting external party · 2 internal
Open timer breaches by workflow (last 7 days)Timer policy TMR-2026.2
| Workflow | Breaches | Dominant breached gate | Escalated to |
|---|---|---|---|
| WF-05 Expense to Payment | 7 | Finance Manager approval | Fatima Rashid |
| WF-04 Contract & E-sign | 5 | Legal review | Mariam Al Suwaidi |
| WF-08 KYC & Screening | 4 | Checker review (SoD) | Noura Saeed |
| WF-01 Lead Intake | 3 | First response | Rashid Al Farsi |
| WF-16 Procure to Pay | 2 | 3-way match exception | Daniel Chen |
| WF-06 PDC Lifecycle | 1 | Cheque custody handover | Fatima Rashid |
| WF-17 Client-money Receipt & Release | 1 | Dual release approval | Fatima Rashid |
| Total open breaches | 23 | = timer engine breach register (Δ 0) | |
Workflow performance register — current published definitions
Version-scoped metrics
| Workflow / definition | Accountable owner | Active | Median cycle | Worst gate (median wait) | Breaches | Escalations | Outcomes (7d) |
|---|---|---|---|---|---|---|---|
Definition v3.2 · published 04 Jun 2026 |
RFRashid Al Farsi |
412 | 38m | First response (11m) | 3 | 1 | 94% routed 6% pool |
Definition v2.7 · published 12 May 2026 |
MSMariam Al Suwaidi |
86 | 2.4d | Legal review (26.4h) | 5 | 2 | 88% released 12% rework |
Definition v4.0 · published 01 Jul 2026 · v3.9 in-flight retained |
FRFatima Rashid |
134 | 3.1d | FM approval (18.9h) | 7 | 2 | 91% paid 9% returned |
Definition v2.1 · published 20 Mar 2026 |
DCDaniel Chen |
238 | — | Custody handover (4.2h) | 1 | 0 | 97% cleared 3% returned |
Definition v3.0 · published 25 Jun 2026 |
FRFatima Rashid |
57 | 1.1d | Manager approval (6.8h) | 0 | 0 | 99% approved |
Definition v3.5 · published 10 Jun 2026 |
ABAhmed Al Blooshi |
96 | 1.8d | Checker review (9.7h) | 4 | 1 | 86% cleared 14% EDD |
Definition v2.3 · published 02 Apr 2026 |
EPElena Petrova |
171 | 2.2d | Vendor dispatch (7.5h) | 0 | 0 | 95% resolved 5% reopened |
Definition v1.4 · published 08 Jul 2026 |
DCDaniel Chen |
64 | 4.6d | 3-way match exception (12.3h) | 2 | 1 | 89% posted 11% mismatch |
Definition v1.2 · published 15 Jun 2026 |
FRFatima Rashid |
26 | 1.9d | Dual release approval (10.1h) | 1 | 1 | 96% settled 1 unmatched → AML-2026-008 |
Definition v2.0 · published 28 May 2026 |
VNVikram Nair |
— | 0.9d | Domain-owner approval (5.2h) | 0 | 0 | 100% simulated before publish |
| Reconciliation — all published workflows (18 definitions) | 1,284 | — | = workflow engine active-instance count | 23 | 6 | Δ 0 vs engine registers | |
Rows 1–10 of 18 · instance drill-down is record-permission checked
Lineage — source to report (§9.2)Lineage ref LIN-RPT23-v1
wf.instances→
wf.timers→
wf.transitions→
wf.outcomes→
tfm_wf_metrics v2026.07.2 (TMR-2026.2)→
dwh.fct_workflow_instances→
RPT-23 viewer
| Source object | System | Version / watermark | Extracted |
|---|---|---|---|
wf.instances | Workflow engine | 1,284 active · definition version per instance | 17 Jul 14:00 |
wf.timers | Workflow engine | Business calendar UAE · TMR-2026.2 | 17 Jul 14:00 |
wf.transitions | Workflow engine | Gate wait derived from transition log | 17 Jul 14:00 |
wf.outcomes | Workflow engine | Terminal outcomes 7-day window | 17 Jul 14:00 |
Report definition of done (§9.2)6 / 7 met
| §9.2 criterion | Status | Evidence |
|---|---|---|
| Named owner & business definition | Met | Vikram Nair · definition v0.9 |
| Authoritative dataset & lineage | Met | dwh.fct_workflow_instances · LIN-RPT23-v1 |
| Filters, dimensions, currency/time zone | Met | GST · workflow / gate / version dimensions |
| Refresh & certification state | Met | Hourly · Provisional badge shown honestly |
| Permission-aware drill-down, controlled export | Met | Record-permission drill-down · audited export |
| Reconciliation totals, tolerances, evidence | Met | Counts tie to engine registers (Δ 0) |
| Accessible chart/table alternative · EN/AR labels | Partial | Bars + table present · AR label set awaiting approval — blocks certification |
Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: RPT-23 (Table 15), §8.3 workflow definition standard (timers, escalation, policy snapshots), §9.1–9.2 reporting principles & definition of done.