WF-03 — Listing Publication

Owner: Listing Manager — Elena Petrova (Property Admin) · Trigger: listing submitted for publication · Governs quality from validation and media QA through approval, multi-channel publish and channel-state monitoring.

WF-03 PROP-04 PROP-06

Listing editor Portal syndication

Instances (30d)

129

117 published · 12 in flight

Rejected for rework

Top reason: missing floor area (PROP-04)

Channel failures open

3 Property Finder · 2 Bayut — retrying

Median submit → live

6.5h

Target ≤ 8 business hours

Permit checks failed (30d)

Expired Trakheesi — publication blocked

Happy path — process mapDefinition v6 · active since 20 Apr 2026

Listing submitted (agent completes draft)→ Validate required fields (area, price, permit, disclaimers)→ Media QA (photos, floor plan, watermark derivatives)→ Review by listing coordinator→ Gate: approve (Trakheesi permit valid + disclaimers EN/AR)→ Publish — website + mapped portals per channel→ Monitor channel states (live / failed / withdrawn)

Listing states per PROP-04: draft → review → live → reserved / transacted / withdrawn / archived, all with reason codes. Channel-specific mappings and publication state never overwrite the master listing (PROP-06); no portal may become the master data source.

Exception paths3 controlled exits

Validate / review→ Mandatory field or media standard fails→ Reject for rework — returns to draft, missing fields identified to the agent

Publish to channel→ Portal rejects mapped field→ Retry with corrected mapping (per-channel)→ Channel state = failed — listing stays live internally; actionable error assigned

Trakheesi permit expired / mismatch at approval→ Publication blocked — renewal task to licensing & permits, listing held in review

Owner & definition (§8.3)

Workflow ID: WF-03 · Listing publication
Owner: Listing Manager — Elena Petrova (Property Admin)
Definition version: v6 · active · published via WF-00 on 20 Apr 2026
Trigger: Agent submits a completed listing draft for publication
Preconditions: Unit exists in inventory with controlled status · owner consent on file · valid RERA ORN 1203 · media assets scanned clean (PROP-05)
Terminal outcomes: Live on all mapped channels · Live with failed channel(s) · Rejected for rework · Blocked (permit)
Required evidence: Validation report · media QA checklist · approval record with permit number snapshot · per-channel publish receipts + portal IDs · rejection payloads

Controls (Table 14, expanded)3 control families

Control	Enforcement	Evidence
Required fields PROP-04	Publication blocked until mandatory data (floor area, price, permit no., completion status) present; missing field named to submitter	Validation report on listing
Disclaimers Bilingual	EN/AR disclaimer set resolved from policy by channel and emirate; Trakheesi permit 7114 2216 0099 rendered on required channels	Disclaimer version snapshot
Channel mapping PROP-06	Per-channel XML/JSON mapping validated pre-send; portal responses captured; master listing never overwritten by channel state	Publish receipts + portal IDs in syndication

Exception paths & recovery

Exception	When	Recovery
Reject for rework	Missing mandatory data or media below standard (e.g. no floor area on submit)	Returns to draft with named gaps; agent fixes in listing editor; re-validation runs in full
Channel failure / retry	Portal rejects a mapped field (schema drift, image size, permit format)	Listing stays live internally; channel state = failed; actionable error assigned to coordinator; retry idempotent per channel
Permit blocked	Trakheesi expired or unit/permit mismatch at approval gate	Renewal task via licensing & permits; listing held; auto-resubmit on renewal evidence
Withdrawn	Unit reserved/transacted while live (from WF-02)	Withdraw pushed to all channels with reason code; portal confirmations reconciled

Timers & escalation (§8.3)

Business calendar: Dubai HQ Sun–Thu 09:00–18:00 · Asia/Dubai; channel retries run 24/7
Review warning: In review > 4 business hours → amber to listing coordinator
Review breach: > 8 business hours submit → live target missed → escalate to Elena Petrova; logged to RPT-05
Channel retry: Backoff 5 m / 30 m / 2 h ×3; still failing → assign to integration owner
Failed-channel breach: Failed > 24 h → daily digest to Listing Manager + marketing; portal SLA claim considered
Permit watch: Permit expiring ≤ 30 d on a live listing → renewal warning; expiry → auto-withdraw from permit-bound channels

Screens involved

Step	Screen	Role
Draft / submit / rework	Listing Editor	Agent
Media QA	Media & Document Assets	Listing coordinator
Permit check	Licensing & Permits	Property admin
Publish / monitor channels	Portal Syndication	Coordinator · integration owner
Inventory state	Unit Inventory	Property admin
Exception reporting	RPT-05 Syndication Exceptions	Listing Manager

Worked instance — LST-2026-0342 · PR-B-2106Live · 1 channel failed

Listing: PR-B-2106 · Prototype Residences B · 2BR · AED 2,150,000.00 · agent Omar Haddad
Permit: Trakheesi 7114 2216 0099 · valid to 28 Feb 2027 · RERA ORN 1203

2026-07-17 13:45 · today

Monitoring — Property Finder channel failed, retry 2 of 3

Portal rejected field furnishing (enum drift). Listing remains live internally and on Website + Bayut; error assigned to integration owner. Channel: failed
2026-07-16 17:30

Published — Website live · Bayut live (ID BYT-88123407)

Per-channel mappings validated; publish receipts stored; portal IDs captured (PROP-06).
2026-07-16 16:55

Approved by Elena Petrova

Permit valid, EN/AR disclaimers v9 attached, price within owner mandate. Approval + permit snapshot recorded.
2026-07-16 11:10

Media QA passed — 14 photos, 1 floor plan

Originals immutable with hash; watermarked web derivatives generated (PROP-05); malware scan clean.
2026-07-15 16:20

Rejected for rework — missing mandatory floor area

Validation named the field to Omar Haddad; state returned to draft (PROP-04 acceptance path). Resubmitted 16 Jul 09:05 with 1,286 sq ft.
2026-07-15 15:58

Submitted for publication — instance started

Draft completed in listing editor; owner consent (Noor Development Group) on file.

Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 (§8.2 Table 14, §8.3, PROP-04/05/06) · Covers: WF-03, PROP-04, PROP-06.