Provider Health

Eligibility, last success, latency, error rate, DLQ depth and reconciliation status for every activated provider route — with runbooks for degraded and failed rows (UX-28) and CFG-09 activation gates.

UX-28 CFG-09

Runtime observability Open Provider Hub

Providers monitored

Production routes · Dubai HQ scope

Healthy

79% of fleet

Degraded

WhatsApp · OCR · registry

Failed / suspended

Mashreq PayGate · NewsTrace

Total DLQ depth

23 WhatsApp · 18 portal · 16 other

Reconciliation exceptions

2 bank · 1 portal · 1 attendance

Provider routes — production

Auto-refresh 60s (mock) · last poll 17 Jul 2026 09:46

Provider / capability	Eligibility	Last success	p95 latency	Error rate (24h)	DLQ	Reconciliation	Runbook
Website lead forms Leads · connector	Eligible	17 Jul 09:45	320 ms	0.1%	0	Clean · 16 Jul	KB-INT-001
Property Finder syndication Listings · per-channel mapping v12	Eligible	17 Jul 09:30	1.4 s	0.6%	2	1 exception — listing count mismatch	KB-INT-004
Bayut syndication Listings · mapping v9	Eligible	17 Jul 09:28	1.1 s	0.3%	0	Clean · 17 Jul	KB-INT-004
Microsoft Entra ID SSO / identity	Eligible	17 Jul 09:46	180 ms	0.0%	—	n/a	KB-SEC-002
Teams Phone / Graph records Telephony · workspace	Eligible	17 Jul 09:21	3m 40s ingest	0.4%	1	2 gaps in window	KB-TEL-003
Email (Graph Mail) Messaging · connector	Eligible	17 Jul 09:44	640 ms	0.2%	0	Clean · 17 Jul	KB-MSG-001
SMS gateway Messaging · throttled channel	Eligible	17 Jul 09:40	2.1 s	1.8%	4	Clean · 16 Jul	KB-MSG-002
WhatsApp BSP Messaging · rate-limited by provider	Eligible	17 Jul 09:12	8.9 s	7.4%	23	Delivery report backlog	KB-MSG-005 ▸ degraded
SignFlow Gulf E-signature · adapter	Eligible	17 Jul 09:44	1.9 s	0.2%	0	Clean · 17 Jul	KB-DOC-002
TextHarvest OCR OCR · failover to LexiScan engaged	Eligible	17 Jul 09:40	28.5 s	6.1%	3	Clean · 17 Jul	KB-DOC-007 ▸ degraded
Emirates NBD API Banking · connections	Eligible	17 Jul 07:45	890 ms	0.1%	0	2 unmatched statement lines	KB-PAY-001
Mashreq PayGate Payments · signature validation failures	Eligible — under review	17 Jul 08:02	1.3 s	12.9%	6	Blocked — batch RCPT-0717-02	KB-PAY-014 ▸ failed
WorldGuard screening Sanctions/PEP · adapter	Eligible	17 Jul 03:05	1.2 s	0.5%	1	Rescreen 62% in progress	KB-CMP-003
NewsTrace adverse media Adverse media · licence expired 12 Jul	Suspended — eligibility expired	11 Jul 23:15	—	—	0	Fail closed — controlled degraded state	KB-CMP-009 ▸ failed
Model provider A (AI Gateway) AI · gateway	Eligible	17 Jul 09:45	2.6 s	0.9%	0	n/a	KB-AI-001

DLQ depth by provider

DLQ & replay

WhatsApp BSP23

Portal syndication18

Mashreq PayGate6

SMS gateway4

TextHarvest OCR3

Other (3 routes)3

Provider	DLQ depth	Oldest item	Replay policy
WhatsApp BSP	23	4h 12m	Auto after rate-limit window
Portal syndication (Property Finder 18)	18	9h 40m	Authorized replay only
Mashreq PayGate	6	1h 34m	Blocked pending signature fix
SMS gateway	4	0h 55m	Auto, bounded backoff
TextHarvest OCR	3	1h 05m	Failover route active
Other (3 routes)	3	0h 20m	Auto

ProviderProfileHealthChanged — event feed

Correlate in audit

17 Jul 2026 08:12 · corr_01J2ZM4T8B1C

Mashreq PayGate: Healthy → Failed

3 consecutive HMAC signature failures · incident INC-2026-0235 opened · owner: Integration Owner · settlement untouched
17 Jul 2026 07:58 · corr_01J2ZM1Q0V7X

TextHarvest OCR: Healthy → Degraded

p95 latency breach (28.5s > 10s SLO) · failover to LexiScan engaged per approved route policy
16 Jul 2026 22:40 · corr_01J2XN8R2M4K

WhatsApp BSP: Healthy → Degraded

Provider rate limit 429s · sends throttled, template sends queued · consent enforcement unaffected
12 Jul 2026 03:00 · corr_01J2M0AA91QP

NewsTrace: Degraded → Suspended (eligibility expired)

Licence CTR-2024-310 expired · ingestion failed closed · dependent screening surfaces controlled degraded state
10 Jul 2026 15:22 · corr_01J2G7QQ0Z2D

Property Finder: Degraded → Healthy

Mapping v12 deployed · previously published identifiers remain traceable · errors isolated to connector

Events carry event/correlation IDs, tenant scope, definition version and content hash — never secrets (§14 outbox rules).

Primary / fallback policy per capability (CFG-09)

Provider identifiers never mixed with business IDs

Capability	Primary route	Fallback route	Policy	Last failover test
E-signature	SignFlow Gulf	DocuSecure MENA	Equally eligible	03 Jun 2026 — pass
OCR / extraction	TextHarvest	LexiScan	Equally eligible	17 Jul 2026 — live failover
Card payments	Mashreq PayGate	NONE	Fail closed — manual receipt procedure	n/a
Sanctions screening	WorldGuard	NONE	Fail closed on expired/suspended eligibility	n/a
AI generation	Model provider A	Model provider B	Use-case eligibility checked per call	29 Jun 2026 — pass
Listing syndication	Property Finder · Bayut (parallel)	—	Multi-provider, per-channel mapping	n/a

Production activation requests — gate status (CFG-09)

Provider Hub

Request	Provider / capability	Sandbox connectivity	Contract / schema tests	Security & privacy review	Reconciliation mapping	Rollback plan	Decision
`ACT-2026-041` Requested by Vikram Nair · 15 Jul	Dubizzle portal connector · listings	Pass	Pass	Pass	Missing	Pass	Blocked — missing gate shown
`ACT-2026-040` Requested by Integration Owner · 12 Jul	LexiScan OCR · production fallback	Pass	Pass	Pass	Pass	Pass	Activated 22 May 2026
`ACT-2026-039` Requested by M365 Telephony Admin · 10 Jul	Direct Routing AUH · telephony	Pass	Pass	Emergency evidence pending	Pass	Pass	Held — see telephony gates
`ACT-2026-036` Requested by AI Platform Owner · 02 Jul	Model provider B · embeddings	Pass	Pass	Pass	n/a	Pass	Activated 08 Jul 2026

Pause provider route — Mashreq PayGate (production)

Affected records: receipt batch RCPT-0717-02 (AED 18,340.00, 14 receipts) stays unsettled; 2 open payment links expire safely.

Reason *

Written to the audit trail with correlation ID.

Required approval

Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 (§35 Table 59 UX-28, §5 CFG-09, §10 integration architecture) · Covers: UX-28, CFG-09.