Lead Inbox
Work every lead to first response within SLA. Select a row to preview and act without leaving the list. Branch: Dubai HQ · updated 17 Jul 2026 14:05.
UX-05
CRM-04
New today
18
▲ 22% vs 7-day avg
Unassigned pool
6
3 within routing SLA
SLA breaches
3
▼ escalated to manager
Median first response
11m
Target ≤ 15m · SLA-CRM-01
Duplicate suspects
4
Held from routing
Open leads — Dubai HQ
Cursor page 1 of 3
| Lead / contact | Stage | Response SLA | Owner | Age |
|---|
Rows 1–12 of 32
Pipeline by stage — open leadsGoverned stage dimension
Full analytics: Lead, Source & Agent Analytics.
Recent assignment decisionsAll rules
| Lead | Rule | Override |
|---|---|---|
| LD-2026-04512 | LR-07 Round robin · DXB · EN | No |
| LD-2026-04481 | LR-03 Skills · corporate | No |
| LD-2026-04466 | LR-07 Round robin | Manual — R. Al Farsi |
| LD-2026-04509 | LR-09 SLA escalation | Escalated |
Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: UX-05, CRM-04. Manual assignment overrides routing and records a reason + rule snapshot (visible in Audit Explorer).