OH

Lead Inbox

All open leads for Dubai HQ with stage, source, response SLA, assignment and next action. Saved view: “My branch — open” · cursor pagination · updated 17 Jul 2026 14:05.

UX-05 CRM-04
Intake monitor Routing rules
New today
18
▲ 22% vs 7-day average
Unassigned pool
6
3 within routing SLA, 3 waiting
Response-SLA breaches
3
▼ escalated to Rashid Al Farsi
Median first response
11m
Target ≤ 15m (policy SLA-CRM-01)
Duplicate suspects
4
Held from routing until reviewed
Open leads — Dubai HQ (32) Cursor page 1 of 3
Lead / contact Stage Source / campaign Response SLA Assigned to Next action Age
Amina Noor
LD-2026-04512 · +971 50 123 4472 · EN/AR
 Qualified
Website
Campaign “Summer Marina 2026”
 Met · 9m
OHOmar Haddad
 Viewing PR-A-1103 · today 16:30 3d
Faisal Ahmed
LD-2026-04518 · +971 55 887 2210 · AR
 New
Bayut
Listing PR-B-2106
 Due in 6m Unassigned pool Auto-route pending (rule LR-07) 9m
Chloe Bennett
LD-2026-04509 · +44 77●● ●●● 118 · EN
 New
Property Finder
Listing PR-A-0904
 Breached +42m Unassigned pool Escalated to Rashid Al Farsi 13:55 1h 12m
Falcon Trading FZ-LLC
LD-2026-04481 · contact: Khalid Mansour · corporate
 Contacted
Walk-in
Dubai HQ reception
 Met · 4m
LHLayla Hassan
 Send Building B shortlist · due 18 Jul 1d
“Aamina Noor”
LD-2026-04530 · +971 50 123 4472 · WhatsApp handle
 Duplicate suspect
WhatsApp
Match 0.92 → PTY-0044821
 Held Held from routing Review merge candidate (data steward) 2h
Dmitri Volkov
LD-2026-04466 · +971 52 664 9083 · EN/RU
 Viewing
Campaign
Meta Lead Ads “Prototype Residences launch”
 Met · 12m
OHOmar Haddad
 Outcome overdue 1d record viewing result 5d
Hessa Al Marri
LD-2026-04390 · +971 56 118 7754 · AR
 Offer
Website
Unit PR-B-3204 · AED 2,340,000.00
 Met · 7m
LHLayla Hassan
 Offer OF-2026-0281 awaiting manager approval 8d
Ravi Patel
LD-2026-04455 · +971 58 302 6641 · EN
 Qualified
Partner
Prime Link Realty (external broker)
 Met · 10m
OHOmar Haddad
 Schedule viewing — calendar 2d
Sara Lim
LD-2026-04502 · +65 91●● ●●24 · EN
 Contacted
Email
leads@almanara.ae parser
 Breached +2h 05m
LHLayla Hassan
 Call back (2nd attempt) · due 15:00 today 1d
Noor Al Hashimi
LD-2026-04521 · +971 54 776 0912 · AR
 New
Phone / PBX
Teams Phone queue “Sales DXB”
 Due in 11m Unassigned pool Auto-route pending — AR skill required 22m
Tomasz Nowak
LD-2026-04527 · +48 60●● ●●● 77 · EN
 New
Website
Contact form v3 · consent captured
 Due in 14m Unassigned pool Auto-route pending (rule LR-07) 4m
Marcus Webb
LD-2026-04310 · +971 50 441 8830 · EN
 Lost
Property Finder
Listing PR-A-2201
 Met · 8m
OHOmar Haddad
 Closed 15 Jul · loss reason: “Budget mismatch” (mandatory) 12d
Rows 1–12 of 32 · keyboard: ↑ ↓ to move, Space to select
Pipeline by stage — open leadsGoverned stage dimension
StageLeadsMedian ageSLA breaches
New123h2
Contacted91.5d1
Qualified63d0
Viewing35d0
Offer28d0
Total open32—3

Full analytics: Lead, Source & Agent Analytics.

Recent assignment decisionsAll rules
LeadRuleReason recordedOverride
LD-2026-04512LR-07 Round robin · DXB · ENCapacity 7/10, language EN, branch matchNo
LD-2026-04481LR-03 Skills · corporateCorporate segment → Layla Hassan (AR/EN)No
LD-2026-04466LR-07 Round robinManager reassign: workload balancingManual — Rashid Al Farsi
LD-2026-04509LR-09 SLA escalationFirst-response breach > 30m → notify managerEscalated
⚠ Confirm bulk assignment — 3 leads

Consequence: routing rule LR-07 will be overridden for LD-2026-04518, LD-2026-04521, LD-2026-04527. The override, rule snapshot and your reason are stored on each lead and visible in the Audit Explorer. SLA timers restart on assignment.

Agents outside branch Dubai HQ are excluded by rule LR-01.

Reason is mandatory for manual assignment (CRM-04).

Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: UX-05, CRM-04.