Resolution Explorer
Explains the effective value of any configuration definition for a concrete scope context — every contributing version, the deterministic inheritance/merge path, and a time-travel view of what was active at any moment. Used by configuration administrators and auditors.
UX-27
CFG-02
CFG-10
Resolution context
Deterministic · most-specific permitted active value wins
Type: integer (minutes) · Owner: CRM domain (Rashid Al Farsi)
Switch to time-travel below to resolve at a historical instant.
Definition catalogAll workspaces
- ▸ Organization & Authority
- ▸ Finance & Tax
- ▾ CRM & Service
- crm.lead.routing.mode Active
- crm.lead.sla.first_response_minutes Active v7
- crm.lead.sla.escalation_after_minutes Scheduled v3
- crm.consent.dnd_quiet_hours Active
- ▸ People & Payroll
- ▸ Compliance & Privacy
- ▸ Communications & Telephony
- ▸ Provider Hub
- Allowed scopes
- Company → Department
- Override permitted
- Yes (business narrow)
- Guardrail
- Range 1–240 minutes
- Default
- 30 minutes
- Policy class
- Operational SLA (not a protected floor)
Effective valueActive
- Effective value
- 10 minutes
- Winning scope
- Department — Sales Team A · Dubai HQ
- Winning version
- CFG-00412 v7 · content hash
sha256:3f9c…a2e1 - Effective period
- 01 Jul 2026 00:00 → open
- Maker / approver
- Vikram Nair (maker) · Rashid Al Farsi (independent approver)
- Resolution source
- Redis cache (active non-secret value) · invalidated by ConfigurationActivated events
- Correlation ID
corr-7f2e-1190-crm
Inheritance / merge pathScope hierarchy per Table 9 · floors only become stricter
| # | Scope layer | Version | Value | Precedence rule applied | Outcome |
|---|---|---|---|---|---|
| 1 | Platform guardrail | GRD-SLA-001 v2 | range 1–240 | Never weakened by a lower level | Constraint applied |
| 2 | Jurisdiction / regulatory pack (UAE) | — | — | More restrictive rule wins (no rule for this key) | Not applicable |
| 3 | Company — Al Manara Properties LLC | CFG-00412 v3 | 30 min | Inherited unless an override is allowed | Base value |
| 4 | Legal entity — Al Manara Real Estate LLC | — | inherits 30 | Overrides company only for permitted keys — none active | Inherited |
| 5 | Branch — Dubai HQ | CFG-00412 v5 | 15 min | Permitted branch override (operational routing/SLA) | Overridden |
| 6 | Department — Sales Team A | CFG-00412 v7 | 10 min | Narrow business override — most specific permitted active value | ★ Effective value |
| 7 | User preference / transaction class | — | — | Never overrides authority, finance, payroll, compliance, privacy, recording or security policy | Not permitted |
| Version | Scope | Value | State | Effective from → to | Maker | Approver | Content hash |
|---|---|---|---|---|---|---|---|
| CFG-00412 v8 | Department — Sales Team A | 12 min | Scheduled | 01 Aug 2026 → open | Vikram Nair | Rashid Al Farsi | 9b17…44c0 |
| CFG-00412 v7 | Department — Sales Team A | 10 min | Active | 01 Jul 2026 → open | Vikram Nair | Rashid Al Farsi | 3f9c…a2e1 |
| CFG-00412 v6 | Department — Sales Team A | 5 min | Rolled back | 20 Jun 2026 → 30 Jun 2026 | Vikram Nair | Rashid Al Farsi | c2d8…7712 |
| CFG-00412 v5 | Branch — Dubai HQ | 15 min | Active | 01 Apr 2026 → open | Elena Petrova | Rashid Al Farsi | 77aa…09be |
| CFG-00412 v4 | Branch — Dubai HQ | 20 min | Superseded | 01 Feb 2026 → 31 Mar 2026 | Elena Petrova | Rashid Al Farsi | b613…f2d4 |
| CFG-00412 v3 | Company | 30 min | Active | 01 Jan 2026 → open | Vikram Nair | Fatima Rashid | 5e02…c9aa |
| CFG-00412 v2 | Company | 45 min | Superseded | 01 Nov 2025 → 31 Dec 2025 | Vikram Nair | Fatima Rashid | 1d3b…8807 |
| CFG-00412 v1 | Company | 60 min | Superseded | 01 Sep 2025 → 31 Oct 2025 | Vikram Nair | Fatima Rashid | ee40…21c7 |
8 versions · history is never rewritten — rollback published v7 from known-good v5 basis
Time-travel view
| Effective period | Effective value | Winning scope | Winning version | Why it changed |
|---|---|---|---|---|
| 01 Sep 2025 → 31 Oct 2025 | 60 min | Company | v1 | Initial company baseline |
| 01 Nov 2025 → 31 Dec 2025 | 45 min | Company | v2 | Company tightening (Q4 campaign) |
| 01 Jan 2026 → 31 Jan 2026 | 30 min | Company | v3 | FY2026 policy baseline |
| 01 Feb 2026 → 31 Mar 2026 | 20 min | Branch — Dubai HQ | v4 | Permitted branch override activated |
| 01 Apr 2026 → 19 Jun 2026 | 15 min | Branch — Dubai HQ | v5 | Branch override tightened |
| 20 Jun 2026 → 30 Jun 2026 | 5 min | Department — Sales Team A | v6 | Rolled back — SLA breaches spiked; incident INC-2026-118 |
| 01 Jul 2026 → 31 Jul 2026 | 10 min | Department — Sales Team A | v7 | Guided rollback published new activation from known-good basis |
| 01 Aug 2026 → (scheduled) | 12 min | Department — Sales Team A | v8 | Scheduled — conflict and dependency recheck pending at window |
As-of 01 Feb 2026 09:00 the effective value was 20 min (Branch — Dubai HQ, v4); today it is 10 min (Department — Sales Team A, v7):
crm.lead.sla.first_response_minutes @ Dubai HQ / Sales Team A
- 2026-02-01 09:00 · effective_value: 20 · winning_scope: branch:DXB-HQ · version: v4 (b613…f2d4)
+ 2026-07-17 14:05 · effective_value: 10 · winning_scope: dept:SALES-A · version: v7 (3f9c…a2e1)
Resolutions by winning scope — last 24 h (all keys)Runtime & cache
| Winning scope | Resolutions | Share |
|---|---|---|
| Company | 18,440 | 48.1% |
| Legal entity | 9,872 | 25.8% |
| Branch | 6,318 | 16.5% |
| Department | 2,104 | 5.5% |
| Jurisdiction pack | 1,204 | 3.1% |
| Platform guardrail | 312 | 0.8% |
| Transaction class | 87 | 0.2% |
| Total | 38,337 | 100% |
Recent controlled transactions pinned to this policyCFG-10 — version recorded on every controlled transaction
| Transaction | When | Resolved version | Source | Status |
|---|---|---|---|---|
| Lead LD-2026-08841 Amina Noor · Bayut · assigned Omar Haddad | 17 Jul 2026 13:58 | v7 | Redis cache | SLA met — 6 min |
| Lead LD-2026-08833 Falcon Trading FZ-LLC · website form | 17 Jul 2026 12:41 | v7 | Redis cache | SLA breach — 14 min |
| Lead LD-2026-08812 Walk-in · Marina Sales Office | 17 Jul 2026 09:17 | v5 (branch — no dept override there) | PostgreSQL | SLA met — 11 min |
| Lead LD-2026-08790 WhatsApp connector · masked contact ●●● 4471 | 17 Jul 2026 04:16 | v7 Last known-good fallback | Fallback store | Control-plane outage 04:12–04:19 · alert OPS-ALERT-2211 raised |
| Lead LD-2026-08761 Property Finder · Prototype Residences PR-B-2110 | 16 Jul 2026 18:22 | v7 | Redis cache | SLA met — 4 min |
| Lead LD-2026-08699 Campaign CMP-114 · bulk import | 15 Jul 2026 10:05 | v7 | Redis cache | SLA met — 9 min |
Fallback rows use the last known-good version, identify it on the transaction and raise an operational alert (CFG-10 acceptance).
Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 (§5.2 Table 9, §17.2, CFG-02, CFG-10, Table 59) · Covers: UX-27, CFG-02, CFG-10 · Related: Scope Hierarchy · Version Lifecycle · Diff & Simulation · Runtime & Observability.