Consent, DND & Communication Preferences

Party: Amina Noor · PTY-0044821. Every consent records purpose, channel, source, timestamp, expiry and withdrawal; DND and unsubscribe are enforced in the dispatch pipeline, not only on this screen (CRM-03).

CRM-03

Privacy rights Comms policy

Active consents

Across 3 channels, 3 purposes

Withdrawn

SMS marketing · profiling

Expired / renewal due

WhatsApp marketing (01 Jul 2026)

Suppressions applied (30d)

All logged with campaign ref

Overrides (12m)

None — policy requires lawful basis

Per-channel consent matrix All purposes ✕ Marketing Transactional Profiling

Channel · purpose	Status	Lawful basis	Source	Captured at	Expiry	Evidence
Email · marketing Newsletters, new listings	Granted	Consent	Website form v3 · double opt-in	13 Jul 2026 16:31	13 Jul 2028	`evt_2f77a0` · form snapshot
Email · transactional Receipts, contracts, viewing confirmations	Active	Contract / legitimate interest	System default (policy CP-11)	13 Jul 2026	Relationship end	Policy CP-11 v4
SMS · marketing Promotions	Withdrawn	Consent (withdrawn)	Inbound reply “STOP”	Granted 13 Jul · withdrawn 15 Jul 17:32	—	`evt_9f2c81` · raw SMS retained
WhatsApp · service updates Viewing / deal status	Granted	Consent	WhatsApp opt-in message	13 Jul 2026 18:04	13 Jul 2027	`evt_5b10c9`
WhatsApp · marketing Campaign broadcasts	Expired 01 Jul 2026	Consent (lapsed)	2025 campaign opt-in	28 Jun 2025	01 Jul 2026	`evt_71d2aa` · renewal task open
Phone · sales calls Agent follow-ups	Granted	Consent	Verbal — recorded call, script v2	13 Jul 2026 16:47	13 Jul 2028	Call rec ref `tel_88412`
Post · mail Printed offers	Not captured	—	—	—	—	—
Analytics · profiling Recommendation scoring	Withdrawn	Consent (withdrawn)	Preference center	Withdrawn 15 Jul 2026 17:35	—	`evt_9f2d02` · excluded from AI recommendations

Acceptance evidence — suppression enforced at dispatch (CRM-03) 16 Jul 2026 09:00 · Campaign CMP-2026-031 “Marina summer offers” dispatched to 1,842 recipients: this contact was Suppressed — SMS marketing withdrawn and the decision was logged (sup_44c1e7, rule DSP-SUP-02, pipeline stage “pre-send filter”). No screen-level bypass exists.

DND & quiet-hour windowsEnforced in dispatch

Window	Days	Time (Asia/Dubai)	Channels	Source	Status
Regulatory quiet hours	Daily	21:00 – 08:00	SMS, phone, WhatsApp mkt	TDRA policy · CP-14	Active
Friday midday window	Fri	12:00 – 14:00	Phone	Company policy CP-15	Active
Customer-requested DND	Sun	All day	Phone	Customer request 15 Jul	Active
Ramadan schedule 2026	Seasonal	Ended 20 Mar 2026	All marketing	Policy CP-16	Inactive

Messages queued during a window are held and released after it ends; holds appear in the messaging connector queue with reason codes.

Suppression list — company-wide extractMasked contacts

Contact	Channel	Reason	Added	Until
+971 50 1●● ●●72 (this party)	SMS	STOP reply	15 Jul 2026	Until re-consent
m.webb●●@●●●.com	Email	Hard bounce ×3	11 Jul 2026	Permanent
+971 55 8●● ●●10	WhatsApp	Complaint / report	08 Jul 2026	Until review
s.lim●●@●●●.sg	Email	Unsubscribe link	05 Jul 2026	Until re-consent
+971 52 6●● ●●83	Phone	Legal hold — do not contact	28 Jun 2026	Case closure
+971 56 1●● ●●54	SMS	Carrier DNC registry	21 Jun 2026	Registry sync

Full list restricted to Privacy & Marketing-ops roles; no raw exports to user devices (CRM-07). Sync state: providers · last push 17 Jul 13:50.

Change historyAudit explorer

16 Jul 2026 · 09:00

Campaign CMP-2026-031 — contact suppressed at dispatch

Rule DSP-SUP-02 · decision log sup_44c1e7 · actor: dispatch pipeline
15 Jul 2026 · 17:35

Profiling consent withdrawn — preference center

Evidence evt_9f2d02 · downstream: excluded from recommendation scoring
15 Jul 2026 · 17:32

SMS marketing withdrawn — inbound “STOP”

Evidence evt_9f2c81 · raw message retained · suppression synced to providers in 41s
13 Jul 2026 · 18:04

WhatsApp service-updates consent granted

Opt-in message · evidence evt_5b10c9
13 Jul 2026 · 16:31

Initial consent set captured — website form v3 (double opt-in)

Purpose, channel, source, timestamp and expiry recorded · IP + form-version snapshot in evt_2f77a0

Controlled override — policy-gatedHigh-risk action

⚠ Request controlled override — SMS to PTY-0044821

Documented lawful basis *

Marketing content is never an eligible basis (policy CP-18 §3).

Reason & reference *

Reason with document reference is mandatory.

Approver (SoD — cannot be requester) *

Approved overrides appear in the change history and in compliance dashboards.

Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: CRM-03.