Performance, KPI, Training & Discipline
Goals/KPIs, appraisal cycles, training matrix with certification expiry, and the disciplinary register — ratings and actions use approved templates, evidence and review rights; finalization waits for employee acknowledgement or a documented exception.
HR-07
AI-07
§17.1
Appraisals in cycle H1-2026
42
34 finalized · 6 awaiting acknowledgement · 2 exceptions
Avg KPI attainment
87%
+4 pts vs H2-2025
Certifications expiring ≤ 30 d
4
2 RERA broker cards · 1 first aid · 1 AML
Open disciplinary cases
2
1 investigation · 1 appeal open
Training hours YTD
618
budget used AED 84,300.00 of 120,000.00
Sales team KPI attainment — H1-2026 (chart)Template: TPL-KPI-SALES v4 (approved)
| Employee | KPI | Target | Actual | Attainment | Rating | Evidence |
|---|---|---|---|---|---|---|
Omar Haddad Senior Agent · Sales |
Leads converted (H1) | 24 | 27 | 113% | Exceeds | CRM analytics |
Omar Haddad response SLA |
First response < 15 min | 95% | 92% | 97% of target | Slightly below | Lead inbox SLA |
Layla Hassan Agent · Sales |
Viewings conducted | 60 | 64 | 107% | Exceeds | Viewings calendar |
Rashid Al Farsi Sales Manager |
Team revenue (AED) | 9,500,000 | 8,645,000 | 91% | On watch | Executive dashboard |
Yusuf Karim KYC Maker · Compliance |
KYC files completed / SLA | 180 | 142 | 79% | Below target | KYC workspace |
Elena Petrova Property Admin |
Listing data quality score | 98% | 96% | 98% of target | Slightly below | Listing editor |
Showing 6 of 38 scorecard lines · goals set 05 Jan 2026, template TPL-KPI-SALES v4
AI coaching suggestions — advisory only, never an employment actionModel: coach-suggest v1.3 · registry
| Suggestion | Based on | Status | Manager action |
|---|---|---|---|
Response-time coaching for Omar Haddad AI suggestion — advisory pair on lead triage during peak hours |
SLA KPI trend, 4 weeks | Awaiting manager review | |
KYC throughput workshop for Yusuf Karim AI suggestion — advisory suggest extraction shortcuts training |
Completion-rate trend, Q2 | Adopted 14 Jul by Rashid Al Farsi → TRN-2026-077 | View rationale |
Disciplinary escalation for repeated lateness requested by model — refused by policy |
Attendance anomaly | Blocked — outside AI safe-action boundary | Boundary rule AI-BND-04 |
Appraisal cycle H1-2026 (01 Jan – 30 Jun) — template TPL-APPR-2026 v2, approved by HR & LegalAcknowledgement phase
Goal setting
Self review
Manager review
Calibration
Employee acknowledgement
Finalize
| Employee | Manager | Overall rating | Submitted | Acknowledgement | Status |
|---|---|---|---|---|---|
OH Omar Haddad Senior Agent |
Rashid Al Farsi | Exceeds (4/5) | 10 Jul 2026 | Awaiting acknowledgement — due 20 Jul | Blocked from finalize |
LH Layla Hassan Agent |
Rashid Al Farsi | Meets (3/5) | 09 Jul 2026 | Acknowledged 12 Jul 2026 | Finalized |
YK Yusuf Karim KYC Maker |
Ahmed Al Blooshi | Development needed (2/5) | 11 Jul 2026 | Employee added comments — re-review requested | Manager re-review |
EP Elena Petrova Property Admin |
Vikram Nair | Meets (3/5) | 08 Jul 2026 | Exception EXC-114 — on approved long leave until 02 Aug (LV-2026-0402) | Finalized via documented exception |
DC Daniel Chen Accountant |
Fatima Rashid | Exceeds (4/5) | 07 Jul 2026 | Acknowledged 09 Jul 2026 | Finalized |
HM Hassan Mahmoud Facilities Coordinator · joined 05 Jul 2026 |
Elena Petrova | — | — | — | Not in cycle — probation goals due 04 Aug |
NS Noura Saeed KYC Checker |
Ahmed Al Blooshi | Meets (3/5) | 06 Jul 2026 | Overdue — reminder escalated 15 Jul | Blocked from finalize |
Showing 7 of 42 appraisals Cycle workflow rules
Training & certification matrix — mandatory and role-based
| Employee | Course / certification | Provider | Completed | Expires | Status | Cost (AED) |
|---|---|---|---|---|---|---|
| Omar Haddad | RERA Broker Card renewal BRN 28914 · linked to licensing evidence |
DREI | 05 Aug 2025 | 02 Aug 2026 | Expiring in 16 days — renewal task raised | 1,200.00 |
| Layla Hassan | RERA Broker Card renewal BRN 31207 |
DREI | 10 Aug 2025 | 09 Aug 2026 | Expiring in 23 days | 1,200.00 |
| Yusuf Karim | AML/CFT Awareness (annual) mandatory — compliance staff |
ACAMS-accredited (internal) | 28 Jul 2025 | 28 Jul 2026 | Expiring in 11 days — booked 22 Jul | 850.00 |
| Elena Petrova | First Aid at Work mandatory — floor warden |
Dubai Corp. Ambulance | 14 Jun 2024 | 14 Jun 2026 | Expired 33 days — escalated to HR | 600.00 |
| All staff (42) | Data Privacy & PDPL Essentials annual mandatory e-learning · EN/AR AR approved |
Internal LMS | rolling | 31 Dec 2026 | 38/42 complete — 4 reminders sent | 0.00 |
| Yusuf Karim | Document extraction accelerators TRN-2026-077 · from adopted AI coaching suggestion |
Internal LMS | — | — | Scheduled 24 Jul 2026 | 0.00 |
| Daniel Chen | UAE Corporate Tax update FY2026 requested by Fatima Rashid |
PwC Academy | — | — | Request pending budget approval (AED 3,400.00) | 3,400.00 |
| Ahmed Al Blooshi | goAML operational reporting MLRO continuing education |
UAE FIU | 03 Mar 2026 | 03 Mar 2027 | Valid | 0.00 |
| Hassan Mahmoud | Working at heights + PPE onboarding requirement — checklist item 7/9 |
GulfTech Facilities LLC | — | — | Overdue onboarding step — escalated | 450.00 |
| Training spend YTD (approved) | 84,300.00 | |||||
Showing 9 of 54 matrix rows · expiry reminders follow the document-expiry engine (HR-01)
Disciplinary register — FY20264 records · 2 open
| Case | Employee | Category | Stage | Template used | Evidence | Review rights |
|---|---|---|---|---|---|---|
DSC-2026-004 opened 08 Jul 2026 |
Employee EMP-00●● outside your review rights — masked |
Attendance — repeated lateness | Investigation | TPL-DSC-INV v3 |
3 items (device logs, attendance records) | HR + line manager only |
DSC-2026-003 opened 21 May 2026 |
Employee EMP-00●● masked |
Conduct — client data handling | Written warning issued — appeal open until 24 Jul | TPL-DSC-WW v2 |
5 items incl. audit extract | HR + MLRO |
DSC-2026-002 opened 02 Mar 2026 |
Employee EMP-00●● masked |
Policy — expense claim irregularity | Closed — verbal counselling, no further action | TPL-DSC-VC v2 |
2 items | HR only |
DSC-2026-001 opened 15 Jan 2026 |
Employee EMP-00●● masked |
Safety — PPE non-compliance | Closed — retraining completed 20 Feb | TPL-DSC-VC v2 |
1 item | HR + Facilities lead |
All disciplinary outcomes require human sign-off per approved authority matrix — view matrix Register audit trail
Static render mockup — no live data. Source: ERP Modern Development Specification v2.0 · Covers: HR-07 (goals/KPIs, appraisals with acknowledgement gate, training history and expiry, disciplinary records with approved templates, evidence and review rights; AI limited to advisory coaching suggestions).